Help Centre

Foam and memory foam compress as one mass - over time, they flatten and stay flat under your weight. GelRest uses 500+ independent polymer gel columns, each responding separately to pressure. They rebound instantly and never form a permanent compression. Additionally, the open hexagonal structure allows continuous airflow, so the cushion stays cool - something foam can never do.

That's exactly what our guarantee covers. If GelRest flattens, loses shape, or fails to hold up over your 60-day trial - we refund you in full. No questions. The independent cell architecture is specifically engineered to resist permanent compression, which is why we're confident enough to back it with this guarantee.

GelRest is most commonly used by people experiencing tailbone pain (coccyx), sciatica, sit-bone soreness, hip pain, and lower back pain from prolonged sitting. It is a comfort product - not a medical device - and results vary by individual. We recommend consulting your doctor for diagnosed medical conditions.

GelRest works on virtually any flat or slightly contoured seat - office chairs, dining chairs, car seats, wheelchair seats, benches, bleachers, and more. The dual-grip non-slip base is designed to lock it in position without sliding, which was the #1 complaint about other cushions on the market.

The quilted fabric cover is fully removable via zip and machine washable. The gel core itself can be rinsed with warm water and mild soap. Allow both to air dry fully before reassembling. Do not machine wash or tumble-dry the gel core.

Orders are dispatched within 24–72 hours of purchase. Standard delivery time depends on your location — see our Shipping Policy for full details. Every order includes a tracking number sent to your email once your package ships.

Yes. All orders ship free, regardless of how many units you order. No minimum spend. No hidden handling fees.

Yes. We ship across major geographic locations worldwide. See our Shipping Policy for estimated delivery times by region.

Once your order ships, you'll receive a confirmation email with your tracking number. You can also visit our Track Order page and enter your order number and email address to see live status.

Sit on GelRest every day for 60 days. If at any point it goes flat, loses its shape, or simply doesn't work for you - contact us for a full refund. You do not need to send it back in original packaging. We honour this unconditionally.

Email us at support@razizo.com with your order number and the reason for your return. Our team will respond within 1 business day and issue your refund or send a replacement, whichever you prefer. No lengthy forms. No restocking fees.

In most cases, no. Because we stand behind the product so firmly, we don't want to put the hassle of shipping on you. We may ask for a photo if the issue is product-related. Only in certain cases will we need you to return the cushion - and in those situations, return shipping charges back to our warehouse are the customer's responsibility.

Once your return is approved, please allow some time for your bank or credit card company to process and post the refund. If more than 15 days have passed since we approved your return and you haven't received it, please contact us at hello@razizo.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. Reach us at hello@razizo.com so we can evaluate the issue and make it right as quickly as possible.